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XTERRA OUTLET offers used wetsuit returns at a discount.
NOTE: These are used returns. Products will be sent out of packaging.
• Shipping to a Hotel - We are not responsible lost packages if you ship to a hotel, motel, Air BNB, VRBO or similar business. You are responsible for any lost package that is sent to a Hotel or similar address. We won't give you a refund. You will have to file a claim yourself with the delivery service. Most delivery services will not honor this type of claim.
• Shipping to a residence not your own – We are not responsible for lost packages if you ship to an address that is not your own. We won't give you a refund. You will have to file a claim yourself with the delivery service. Most delivery services will not honor this type of claim.
• Shipping to a forwarding company - We are not responsible for lost packages if you ship to an address that is not your own. We won't give you a refund. You will have to file a claim yourself with the delivery service. Most delivery services will not honor this type of claim.
All product purchases made on XTERRA OUTLET are FINAL SALES.
- ALL WETSUITS PURCHASED ON XTERRA OUTLET ARE FINAL SALE
- THERE IS A ONE-TIME EXCHANGE EXCEPTION WITH A $30 RESTOCKING FEE
- YOU MUST FIRST PURCHASE A NEW WETSUIT ON XTERRA OUTLET OR XTERRA WETSUITS
- RETURN ITEM MUST BE RECEIVED WITHIN 15-DAYS FROM THE DATE THE PRODUCT WAS SHIPPED
- NO EXCHANGES WILL BE ACCEPTED IF THE PRODUCT IS DAMAGED OR TORN
IF THE EXCHANGE IS ACCEPTED YOU WILL RECEIVE A REFUND LESS A $30 RESTOCKING FEE
EMAIL email@example.com WITH OUTLET IN THE SUBJECT LINE TO RECEIVE RETURN INSTRUCTIONS VIA EMAIL
PLEASE ALLOW 5-7 BUSINESS DAYS TO PROCESS RETURNS
XTERRA OUTLET purchases are warranted against manufacturing and material defects for 60 days from the date you receive your product(s). Proof of purchase is required and is only applicable to the original owner and is not transferable. it is not applicable to rental, used or demonstration products.
Manufacturing and material defects covered under the 60-day warranty include seam separations or stitching failure caused by a defect only. Tears and/or other damages are not considered a manufacture defect.
XTTERRA OUTLET retains the right to determine whether damage is caused by normal wear and tear, non-manufacturing issues, accidents, misuse, improper care and/or negligence.
XTERRA OUTLET also retains the right to repair or replace valid and approved warranty claims at their discretion; refunds and exchanges are not an option for approved warranty claims.
DAMAGE COVERED UNDER WARRANTY:
- Seam separations caused by manufacturing defects.
- Stitching failures or separations caused by manufacturing defects. (Please keep in mind that some seam failures are due to overuse or normal wear and tear and are not manufacture defects)
DAMAGE NOT COVERED UNDER WARRANTY*:
- Neoprene tears and punctures
- Melting due to sun or heat exposure
- Heel tears (tears caused by forcefully putting on or taking your suit off to the extent that your heel, finger or anything else punctures the suit) Damage caused by chlorine (degradation of the gluing in the suit
- is the most common chlorine-caused damage)
- Zipper detachment or broken teeth
- Failures due to overuse or normal wear and tear
OTHER ACTIVITIES THAT VOID THE WARRANTY:
- Using your wetsuit for any activity other than
- Altering the wetsuit in any way, including silk screening, heat transferring, embroidery, or cutting.
- Damage caused by using petroleum jelly (Vaseline) or any other petroleum-based product or unapproved lubricant, cleaner or treatment. Improper handling or storage.
- Prolonged exposure to heat, sunlight, chlorine, and other harsh substances.
Accessories (including but not limited to backpacks, lava booties, swim paddles, goggles, swim buoys, etc.) are backed by a 60-day waranty. The warranty covers any manufacturing defects. Misuse or general wear of the product is not covered under warranty.
WARRANTY CLAIM PROCEDURES-
Please send an email to firstname.lastname@example.org for additional information.
CONTACT INFORMATION –
Office Address: 7810 Trade St., Suite 200, San Diego, CA 92121
Online store only. Office not open to the public.