O U T L E T R E T U R N S
All product purchases made on XTERRA OUTLET come with a 15-Day exchange only policy from the date that the product is shipped. You may return your wetsuit for an exchange or a website credit. No Refunds.
All exchanges must meet all of the following conditions:
- The original purchaser of the item must submit the exchange.
- The original ship date of the item is less than 15-days from the date the exchange is shipped back to our return address.
- The item has not been permanently altered or used for anything other than its intended purpose (i.e. triathlon wetsuits must have been used only for open water swimming in non-chlorinated water).
- The item has not been damaged or abused.
- The item does not have your name written on it.
Customer is responsible for all shipping charges to make an exchange. Return FedEx Ground shipping charges for a product exchange is $15, and $50 for Boards if you are located within the contiguous US. If we are shipping to Alaska or Hawaii then there will be a $35 shipping charge for products, and a $100 shipping charge for boards.
Please note that we will not be able to process your exchange if you do not submit the appropriate forms. If you would like to exchange your purchase please send an email to firstname.lastname@example.org for complete instructions.
Please allow 3-5 business days for our warehouse to process exchanges.